FAQs

Got questions? We got answers. Check them out! 

General

What happens if I need to get in touch with someone?

No sweat - Our team are only a click away! You can get in touch directly with our Customer Care Team via hello@itscocoandpeach.com.au 

What is your returns policy?

Check out bottom of the page, it states all details related to our refund policy. 

How is my information protected?

Please check our Privacy Statement for further information. 

Shipping

Can I pick my beach umbrella up from your store? 

We are an online business but you can also catch us at a number of markets. 
Keep an eye on our Instagram of where we are heading next! 

How long will my delivery take?

Australia Wide: 
Orders are dispatched Monday through to Friday, before 12pm. 
Please note that any orders placed after 10am will be dispatched the following business day.
 For metro delivery, please allow 3-5 working days & for rural delivery, please allow 4-7 working days.
 All parcels will require a signature on delivery. 
Purchases made on weekends and public holidays will be processed on the following business day.

We do not ship on Saturdays, Sundays or Public Holidays. 

What happens if the item I order goes out of stock?

If the item suddenly goes out of stock after your purchase, you will be sent an email promptly at which point you will be able to choose whether you would like to order a replacement or receive a full refund or store credit. 

For pre-orders, the date of a delivery is an approximate date and we cannot guarantee arrival on a particular day. If the approximate delivery date is subject to change, you will be notified by email.  

Can I track my order?

We will send you a tracking number upon dispatch which you can then track. If you have any issues, hit up our team at hello@itscocoandpeach.com.au.

Do you offer express shipping?

No, currently we do not offer express shipping. But if you need it urgently, email us and we can work out express shipping arrangements.  

Beach Umbrellas

What happens if a part of my beach umbrella is faulty?

Please notify us via email at hello@itscocoandpeach.com.au along with images of the damage and we will absolutely get you fixed up! Please see our Refund Policy in the T&C's found at the bottom of the page for more details. 

BUSINESS

Where can I write a review?

We absolutely would love for you to review our products and give us any feedback you might have!

Just head to one of the links below: 
Facebook page
https://www.facebook.com/itscocoandpeach
Product Review
https://www.productreview.com.au/listings/its-coco-peach/write-review

Can I get a customised design?

Email us as we would love to hear your ideas!

Do you offer wholesale?

We are currently searching for stockists and are in a few small boutiques along the Gold Coast and Sydney area! Email us at hello@itscocoandpeach.com.au if you would like to store our products. 

How do I get in touch with your business?

You can get us directly by emailing us at hello@itscocoandpeach.com.au or send us a DM on Instagram, @itscocoandpeach. 

Thanks for supporting us and we can't wait to keep you safe this summer!