FAQ Page

Got questions? We got answers. Check them out below! 

GENERAL
What happens if I need to get in touch with someone?
No sweat - we're a click away! You can get in touch directly with our team at hello@itscocoandpeach.com.au 
What is your returns policy?
Check out the bottom of the page, it states all details related to our refund policy!
How is my information protected?
Please check our Privacy Statement for further information. 


ORDER PROCESSING
How long will my delivery take?
As we're a small team, please allow 1-2 business days for your order to be packed and ready to be shipped. Please note, we do not ship on Saturdays, Sundays or Public Holidays. 
What happens if I ordered a pre-ordered item? 
For any orders that have a pre-ordered item included, you will not receive your entire order until both items are ready for shipment.
For any pre-orders items, the date of a delivery is an approximate date and we cannot guarantee arrival on a particular day. If the approximate delivery timeframe is subject to change, you will be notified by email.  

SHIPPING
Do you offer express shipping?
No, currently we do not offer express shipping. But if you need it urgently, email us and we can work out express shipping arrangements with you! 
Can I track my order?
We will send you a tracking number upon dispatch which you can then track. If you have any issues with this, hit up our team at hello@itscocoandpeach.com.au.


OTHER
What happens if the item I order goes out of stock?
If the item suddenly goes out of stock after your purchase, you will be sent an email promptly at which point you will be able to choose whether you would like to order a different item or receive a full refund or store credit.
What happens if an item is faulty?
Please notify us via email at hello@itscocoandpeach.com.au along with images of the damage and we will absolutely get you fixed up! Please see our Refund Policy for more details. 
Can I pick my beach umbrella up from your store? 
We are an online business but you can also catch us at a number of markets! Keep an eye on our Instagram @itscocoandpeach to see where we're heading next! 
Where can I write a review?
We absolutely would love for you to review our products and give us any feedback you might have! Head to one of the links below: 
Facebook page
https://www.facebook.com/itscocoandpeach
Product Review
https://www.productreview.com.au/listings/its-coco-peach/write-review
Do you offer wholesale?
We are currently searching for stockists and are in a few small boutiques along the Gold Coast and Sydney area! Email us at hello@itscocoandpeach.com.au if you would like to store our products. 
How do I get in touch with your business?
You can get us directly by emailing us at hello@itscocoandpeach.com.au or send us a DM on Instagram, @itscocoandpeach. 

Thanks for supporting us and we can't wait to keep you safe this summer!  
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